Microworks offers technical support to all its customers. We believe that fast reliable support is crucial to the success of your business and that is why we make it our #1 priority. Our team is well trained, knowledgeable, experienced and friendly.
Standard support is available during Support Hours and billed on a per incident basis at our then current hourly rate. We also offer our Preferred Service Program to reduce costs and enhance your benefit of product support.
Help Desk
Our Help Desk is available during Support Hours for all our clients. Our support staff is solution oriented, has resources to solve any problem including access to our second level support team. Support incidents are logged in our support database and are reviewed frequently for ways to improve our software and service offerings.
When calling our Help Desk, please be prepared to explain your problem in detail and have access to your computer.
Remote Assistance
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Microworks offers a Preferred Service Program ("PSP") to its customers. This monthly subscription provides membership benefits to extend the value of your system. Billed monthly, this optional program insures you obtain the latest releases of software, provides unlimited phone/email support and offers discounts on training. Most new systems come with a built-in "first three months" of support beginning when the software is activated.
Although our PSP is optional, Microworks highly recommends that you take advantage of this program. For customers who do not wish to enroll, our support services are still available on a "pay as you go" basis without the PSP Member Benefits.
PSP Member Benefits PSP Participants are entitled to the following services:
